How Should I Proceed If an Item Incurs Damage While in Transit?

Find current information about your order, delivery and returns in our User Guide.

• How Can I Modify or Cancel My Order?
• How Can I Indicate Any Special Instructions or Requests for My Order?
• How Can I Confirm That My Order Has Been Successfully Processed?
• Is It Possible to Modify My Delivery Address Following Order Placement?
• Will my order be delivered together if I order multiple items?
• How to make a purchase as a guest?
• Why I did not receive an email with my order

• How Can I Update My Account Details?
• How Do I Post a Review?
• Is It Possible to Associate a Guest Order with an Account I Create Later?
• What Advantages Come with Setting Up an Account?
• Forgotten Your Password?

• Which Forms of Payment are Available for Use?
• Why Does the Price of an Item Change After Adding It to the Shopping Cart?
• Why are certain items subject to sales tax while others are not?

• How to check shipping delivery and time?
• Shipping charges &areas
• What should I do if my package is marked as delivered but I haven't received it?
• What to do if a shipped package does not arrive after a number of days？
• Shipping Q&As

• Returns & Exchanges Instructions
• What should I do when I applying for after-sale service?
• One-year guarantee
• When will I get my refund?

• Is There a Physical Store or Showroom
• Where are the products produced?
• Who produce the MUTUKI products
• Can I custom order furniture

Check the care and assembly instructions supplied with your product. For product-specific guidance, contact our team with the product name or order number.

• Privacy Policy
• Terms of Service
• Returns & Exchanges