Return Instructions

 

We accept returns or exchanges for initial defects and issues occurring within the warranty period.

After-sale requests should be raised within 7 days after being delivered.

 

If there is a problem with the product,examples: Damaged, wrong product delivered, missing items, etc.

Please prepare the details of the issue, your name, order information, and phone number, and contact our customer center.

 

Once the details are confirmed, please package the product and send it to us.

 

1.Packaging the Product

 

①Please pack the items to be returned.

You may use the original box or packaging that was used to deliver the product.

 

②Please do not pack different products in the same package. 

If you must to do so, please let our customer service representattive know beforehand.

 

2.Shipping the Product

 

1）Return by Pick-Up

① Please be aware the pick-up time and be ready for the pick-up

Tips 1: If the pick-up was failed due to customer responsibilities, the additional fee for re-arrange the pick-up is at customers' expense.

Tips 2: If couriers fail to pick up the packages at the agreed time, please contact us immediately.

 

② If you wish to change the appointment for pick-up

Please contact your courier to reschedule the pick-up before the original appointment and notify our customer service.

 

2）Drop-Off at Collection Points

Please drop off packages at any collection point provided within 7 days receiving return labels/stickers.

Take some photos during returning packages and send the photos and proof of return to our customer service. This helps to speed up the return process and ensure the return is traceble.

 

3）Drop-Off at Our Local Facilities

Please drop off packages during our local facilities' business hours. Take some photos on site while returning packages. Please send them to our customer service in order to speed up the process.

 

3.Upload a Proof of Return

A.Return by yourself: Upload a receipt of return with tracking information.

B.Return with our labels: Upload some photos of couriers come pick up the packages or some photos that show you are returning the packages in local couriers.

 

4.Wait For Packages to be Delivered

We will keep tracking the return delivery. Once packages are delivered and checked by our staff in local facilities, if there is no further issue, we will refund you accordingly.