What to do if a shipped package does not arrive after a number of days？
Please reach out to both the carrier and our customer service team to investigate. If it is confirmed that there is an exception (e.g., package lost) or the delay will persist for a significant amount of time, we will be responsible for either reshipping the item or issuing a refund, based on your preference.
*Except for special periods such as peak season, year-end and holidays.
Our team is striving to provide accurate estimates for order timelines. We genuinely value your patience and comprehension during this period, and we are eager to address any inquiries or issues you may have regarding current or upcoming orders.