How Can I Modify or Cancel My Order?

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you need to change a product or cancel the order, follow these guidelines based on the status of your order: Pending:You can leave the order as is and place a new one. The pending order will remain in your acc

How Can I Modify or Cancel My Order?

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you need to change a product or cancel the order, follow these guidelines based on the status of your order:

Pending:You can leave the order as is and place a new one. The pending order will remain in your account for a month before being automatically canceled, and you will receive a cancellation email.
Order Processing:Contact Customer Service as quickly as possible to cancel or change a product.
Completed:Changes or cancellations are no longer possible. However, you may return the item following our return & exchange policy if it meets returnable conditions.

Please note that customized items and furniture can only be canceled within 24 hours after payment confirmation. Additionally, product changes can only be arranged before your original order is shipped. Some products may not be eligible for changes; please contact customer service for further assistance.

If a delivery is refused without Homary’s consent, you will be charged a penalty that may include extra shipping charges and handling fees.

Changes or cancellations are not guaranteed until you receive confirmation from our customer service.

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Frequently Asked Questions

Question&Answer

About the Product >	About Ordering >
About Payment >	About Delivery >
About Returns & Exchanges >	Other Questions >
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About the Product

Q. Can I get an estimate for the product?

Feel free to consult us about estimates, fabric selection, and measurement methods.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591

Q. Can I see the actual product?

Depending on the product, samples may be available. Please feel free to inquire through our contact form or by phone.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591

Q. Can you assemble the furniture?

Assembly service is available for a fee.

Q. Can you custom-make furniture?

We do not offer custom-made furniture.

Q. Can you reupholster chairs and sofas?

We do not offer reupholstery services. Please contact a specialized shop for such services.

Q. The displayed price has changed. What is that?

We offer multiple specifications on the same product page, so the displayed price is the minimum price. The price will vary based on your selection. Please check before purchasing.

Q. The color of the product image is different from the actual color.

We strive to photograph and display the products as accurately as possible. However, the color may appear different due to variations in computer and smartphone screens and settings. Please understand this in advance.

About Ordering

Q. Can I place an order by phone or email?

Some products can be ordered by phone or email.
▼ Here are the phone number and email address ▼
Tel: 050-5532-1591
E-mail: service@mutukistyle.com
Closed: Sat, Sun, holidays, and company holidays
Business Hours: 9:30 - 13:00, 14:30 - 18:00

Q. I did not receive an order confirmation email.

An order confirmation email is automatically sent immediately after you place your order. If you do not receive this email, it may be due to an error or your spam settings. Please check your spam folder, and if you still do not find the email, it may be due to an incorrect email address or our email being blocked. In this case,

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