One-year guarantee
Term of guarantee
One year from the date of shipment.
Guarantee coverage
When a defect occurs under normal use e.g.: “The product stopped working or broke after normal use”, etc.
The guarantee does not cover the following cases.
- Scratches, peeling paint, or discoloration on the exterior that do not affect the function or performance
- Wear, scratches, stains, fading, cushion sagging, and other signs of aging due to use
- Malfunctions due to misuse, repair, disassembly, modification, or adjustment
- Defects caused by environmental factors, such as use outdoors or in high-humidity areas (e.g., kitchens)
- Consumables (batteries, candles, aroma products, towels, etc.) or plants
- Miscellaneous goods (cushions, tableware, loungewear, trash cans, mirrors, clocks, daily necessities, pet supplies, etc.)
- Products with separate warranty terms
- Malfunctions or damage due to movement, dropping, or transport after receipt of the product
- Malfunctions or damage due to fire, earthquake, water damage, lightning, other natural disasters, pollution, or abnormal voltage
- Malfunctions or damage that occur when the product is used on vehicles or ships
- Malfunctions or damage resulting from commercial use
- Cases where there is a clear discrepancy between the reported defect and the request for replacement
- Products used outside of America
- Products purchased from places other than our store, such as auctions or recycling shops
※This guarantee does not cover “images such as texture, slight color difference, or pattern of the product” or “accidents or damages resulting from the use, failure, or damage of the product.
Guarantee procedure
Please contact our customer service and give a detailed description.
If the item/parts is in stock, we will exchange it for a good one (we will pay the shipping cost of the return) or resend the part(s).
If the item is not in stock, we will immediately make arrangements to ship the new item(s) or missing part(s).