Terms of Service

01

Welcome

Welcome to MUTUKISPACE. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or using any part of our online store, you agree to be bound by these Terms.

MUTUKISPACE is an online furniture and home-goods store operated by Hanko Premium Co., Ltd., a company established in Japan in 2011.

02

Business information

This website is operated by Hanko Premium Co., Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to MUTUKISPACE and Hanko Premium Co., Ltd.

03

Use of our website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use the site in any way that may damage, disable, overburden, or impair the website, interfere with other customers’ use of the site, or attempt to gain unauthorized access to any part of the site.

You agree not to use our website for fraudulent orders, false information, unauthorized commercial use, scraping, copying, or any activity that violates applicable laws or regulations.

04

Product information

We make reasonable efforts to display product information as accurately as possible, including product names, descriptions, materials, colors, dimensions, images, pricing, and availability.

However, slight variations may occur. Product colors may appear different depending on your screen settings, lighting conditions, or device display. Furniture dimensions may have minor measurement differences due to manufacturing or manual measurement.

Please review all product details carefully before placing an order. If you have questions about size, material, color, delivery, or suitability for your space, please contact us before purchasing.

05

Pricing and availability

All prices are shown in the currency displayed at checkout. For customers in the United States, prices are generally shown in U.S. dollars unless another currency is selected.

Prices, promotions, discounts, and product availability may change without prior notice. We reserve the right to correct any pricing, product information, or typographical errors at any time.

If an item is out of stock after your order is placed, we will contact you and offer an estimated restocking date, a suitable alternative, or a cancellation and refund.

06

Orders and order acceptance

After you place an order, you may receive an order confirmation email. This confirmation means we have received your order, but it does not mean that your order has been accepted.

We reserve the right to accept, decline, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraud, shipping restrictions, or other issues that may prevent us from fulfilling the order.

If we cancel your order after payment has been processed, we will issue a refund to the original payment method.

07

Payment

We accept the payment methods displayed at checkout. Payment must be received and authorized before an order is processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information you provide is accurate.

We do not store full credit card numbers on our own servers. Payment information is processed by secure third-party payment providers.

08

Shipping and delivery

Shipping times, delivery methods, service areas, and related fees are described in our Shipping Policy. Delivery estimates are provided for reference only and may vary depending on product availability, shipping carrier schedules, weather conditions, remote areas, customs, or other logistical factors.

For furniture and large items, customers are responsible for ensuring that the item can fit through doorways, hallways, elevators, stairways, and the intended room. Please measure your space carefully before placing an order.

Some areas may not be eligible for delivery, or may require additional shipping fees. Please review our Shipping Policy before ordering.

09

Delivery inspection

When your order arrives, please inspect the package and product as soon as possible. If the item arrives damaged, defective, incomplete, or incorrect, please contact us promptly with your order number, photos, and a description of the issue.

For large furniture deliveries, please inspect the item before signing for delivery whenever possible. If visible damage is present, note the damage with the delivery carrier and contact us immediately.

10

Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by our Return Policy and Refund Policy. Please review those policies before placing an order.

In general, eligible new items may be returned or exchanged within the stated return window, subject to the conditions listed in our policies. Customized, special order, final sale, or otherwise excluded items may not be eligible for return or exchange.

Shipping fees, handling fees, return shipping costs, restocking fees, and other charges may apply depending on the reason for return and the condition of the item.

11

Order changes and cancellations

If you need to modify or cancel an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes or cancellations once an order has entered processing, production, packing, or shipping.

If an order has already shipped, our standard return policy will apply.

12

Warranty and defective products

We stand behind the quality of our products. Warranty coverage, if applicable, is limited to manufacturing defects and does not cover damage caused by misuse, improper assembly, improper care, accidents, unauthorized modifications, normal wear and tear, commercial use unless specifically permitted, or failure to follow care instructions.

If you believe your product has a manufacturing defect, please contact us with your order number, photos, and a clear description of the issue.

13

User accounts

You may create an account on our website for easier checkout, order tracking, or other services. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

Please contact us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in suspicious, fraudulent, or abusive activity.

14

Promotions, discounts, and coupons

Promotions, discount codes, coupons, and special offers may be subject to additional terms and expiration dates. Unless otherwise stated, promotions cannot be combined, applied retroactively, exchanged for cash, or used after expiration.

We reserve the right to modify or cancel promotions at any time.

15

User reviews and submitted content

If you submit reviews, photos, comments, feedback, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of any third party.

By submitting content, you grant us a non-exclusive right to use, display, reproduce, and publish that content in connection with our website, marketing, customer service, and business operations.

We reserve the right to remove content that is false, offensive, misleading, spam-like, unlawful, or otherwise inappropriate.

16

Intellectual property

All content on this website, including text, images, product photos, graphics, logos, icons, layout, design, and other materials, is owned by or licensed to MUTUKISPACE, Hanko Premium Co., Ltd., or our content providers.

You may not copy, reproduce, distribute, modify, display, sell, or exploit any website content without our prior written permission.

17

Privacy

Your use of our website is also governed by our Privacy Policy. Our Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices you have regarding your data.

Please review our Privacy Policy before using our website or placing an order.

18

Third-party links and services

Our website may contain links to third-party websites, payment providers, shipping carriers, social media platforms, or other services that we do not control.

We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

19

Limitation of liability

To the maximum extent permitted by applicable law, MUTUKISPACE and Hanko Premium Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order will not exceed the amount you paid for the product giving rise to the claim, except where prohibited by applicable law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

20

Disclaimer of warranties

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.

Product warranties, if any, are described in the applicable product information or warranty policy.

21

Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, labor disputes, war, terrorism, government actions, customs delays, transportation disruptions, supplier delays, power outages, internet failures, pandemics, or other unforeseen events.

22

Governing law

These Terms are governed by the laws of Japan, unless otherwise required by applicable consumer protection laws in your place of residence.

Customers may also have rights under the laws of their state, province, or country that cannot be waived by these Terms.

23

Changes to these terms

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

24

Contact us

If you have questions about these Terms, your order, or our policies, please contact us: