We want your furniture delivery to be clear, predictable, and carefully handled. Please review the information below before placing your order, especially for large furniture and made-to-order items.
Some products are available in stock and can usually be prepared for shipment within 2–3 days.
Other products are made to order. For these items, shipment is usually arranged approximately 60 days after payment is completed.
Registered customers can check order status from their account page. Guest customers will receive tracking by email after shipment.
01
Shipping Options
Delivery methods may vary depending on the product, shipping address, carrier availability, and local delivery conditions. The available delivery method for your order will be confirmed during processing or checkout when applicable.
Furniture is delivered to the front door, building entrance, or designated curbside area depending on the carrier and property access.
Where available, selected items may be delivered into the room of your choice. Availability may depend on your location and product type.
Assembly service may be available for selected items or locations. Please contact us before ordering if this service is required.
Smaller items may ship through parcel carriers and may arrive separately from large furniture orders.
Most orders are eligible for standard shipping. Any required shipping fees or service limitations will be shown before checkout or communicated by our team.
02
Shipping Time and Estimated Delivery
The estimated shipping date or delivery window is shown on each product page. Please check the product page carefully before placing your order.
In-Stock Products
Some items are available in stock and are usually shipped within 2–3 days after your order and payment are confirmed.
Made-to-Order Products
Some products are produced after the order is placed. For made-to-order items, shipment is usually arranged approximately 60 days after payment is completed.
Product Page Estimate
The specific estimated shipping date is listed on each product page. If the date changes due to production or logistics conditions, we will contact you.
Possible Delays
Delivery may be delayed due to weather, traffic, carrier schedules, production conditions, remote locations, or other logistical issues.
03
Tracking Your Order
Tracking information becomes available after your order has shipped.
Registered Customers
If you created a customer account, you can check your order status and shipping information from your account page.
Guest Customers
If you placed an order without creating an account, we will send an email with the tracking number after your order has been shipped.
Please make sure your email address is entered correctly at checkout. If you do not receive your order or shipping email, please check your spam or promotions folder first.
04
Service Areas and Additional Charges
MUTUKISPACE primarily serves customers in the United States. Delivery availability may vary by product, region, carrier, and local access conditions.
Standard Service Area
Most eligible orders can be delivered within our standard shipping service area. Product availability and shipping options may differ by address.
Outside Standard Area
If your address is outside our standard service area or requires special delivery arrangements, additional shipping charges may apply.
If we are unable to deliver to your address or if extra delivery charges are required, we will contact you before arranging shipment.
05
Before Delivery: Measuring Your Space
Large furniture requires careful planning. Before placing your order, please measure your home and delivery path to make sure the item can be moved safely into your space.
Measure the Product
Review the product dimensions on the product page, including width, depth, height, and package dimensions where available.
Measure the Delivery Route
Check doorways, hallways, elevators, stairways, corners, ceiling height, and the room where the item will be placed.
Building Access
If your building requires elevator reservation, loading dock access, delivery appointment approval, or a certificate of insurance, please arrange this in advance.
Customer Responsibility
Customers are responsible for confirming that the item can fit through the delivery route. Delivery failure caused by access limitations may result in additional fees.
06
Scheduling and Delivery Day
Once your order is ready to ship, the carrier or our team may contact you with shipping or delivery information.
Order Processing
We confirm the item, payment, shipping address, and availability before arranging shipment.
Delivery Scheduling
For large furniture, delivery appointments or delivery windows may depend on carrier availability and your local area.
Receiving the Item
Please make sure someone is available to receive and inspect the package or furniture on delivery day.
Delivery dates and windows are estimates and may change due to carrier schedules, production timing, weather, traffic, or other conditions outside our control.
07
Inspection, Damage, and Missing Packages
Please inspect your order as soon as possible after delivery. If there is any visible damage, missing item, or delivery issue, contact us promptly.
Visible Damage
If the package or furniture appears damaged at delivery, take photos of the packaging and product, and contact us with your order number.
Missing or Incorrect Items
If your order is incomplete or incorrect, please contact us with photos and a clear description so we can review and assist.
Stolen or Misplaced Packages
If tracking shows delivered but you cannot locate the package, please contact us and the carrier as soon as possible so the issue can be investigated.
Keep Packaging
Please keep the original packaging and all included parts until the issue has been reviewed and resolved.
08
Special Delivery Situations
Will multiple items arrive together?
Not always. If you order multiple items, they may ship separately due to product availability, package size, carrier routing, or warehouse arrangements. We will share tracking information when each shipment is arranged.
What happens if an item becomes out of stock?
If an item becomes unavailable after your order is placed, we will contact you with an estimated restocking or production date. You may choose to wait, change the item if available, or cancel the affected item for a refund.
Can I request a specific delivery date?
You may contact us with your preferred delivery timing. We will do our best to assist, but delivery dates are subject to carrier availability, product readiness, and your location.
Can I place my order on hold?
If you need to delay shipment, please contact us as early as possible. We will review your request and let you know whether a hold is possible for your order.
What if I refuse delivery?
If delivery is refused without a valid reason, return shipping, storage, redelivery, or handling fees may apply. Please inspect the item carefully before refusing delivery.
Can I cancel my order before shipment?
If you need to cancel an order, contact us as soon as possible. Orders canceled before shipment may be eligible for a refund. If the item has already shipped, our standard return policy will apply.
Do you offer haul-away service?
Haul-away service is not guaranteed and may not be available in all areas. If you need old furniture removal, please contact us before placing your order so we can check whether any option is available.
Do you provide a certificate of insurance?
If your building requires a certificate of insurance or special delivery documents, please contact us before delivery. Availability may depend on the carrier and delivery service used for your order.
09
Need Help?
If you have questions about shipping time, delivery availability, tracking, or a delivery issue, please contact our customer service team.
MUTUKISPACE Customer Service
Email: order@mutukispace.com
Phone: +81 3-5843-8598
Response: Our customer service team usually responds within 1 business day.