What Steps Should I Take If My Order Is Marked As Delivered But I Haven't Received It?

If your order shows as delivered but is missing, follow these steps, preferably within 24 hours of the delivery notification: Confirm your shipping address. Check your mailbox and other entrances to your home. Check if someone else in your household or a neighbor accepted the package. Look around your home for a delive

What Steps Should I Take If My Order Is Marked As Delivered But I Haven't Received It?

If your order shows as delivered but is missing, follow these steps, preferably within 24 hours of the delivery notification:

Confirm your shipping address.
Check your mailbox and other entrances to your home.
Check if someone else in your household or a neighbor accepted the package.
Look around your home for a delivery attempt notice.
Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.
Note that carriers sometimes mark items as delivered before they actually arrive, so wait 24 hours.

If it has been 24 hours or more since the delivery notification and you still haven’t received the product, please contact our customer service and provide the claim number for further assistance. If the shipment is confirmed as "missing," we will either reship the item or issue a refund according to your preference.

Please report any missing item inquiries within 7 days of the receipt notification. After-sales inquiries made after 7 days might be negatively affected due to uncertainties beyond this timeframe.

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Frequently Asked Questions

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About the Product >	About Ordering >
About Payment >	About Delivery >
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About the Product

Q. Can I get an estimate for the product?

Feel free to consult us about estimates, fabric selection, and measurement methods.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591

Q. Can I see the actual product?

Depending on the product, samples may be available. Please feel free to inquire through our contact form or by phone.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591

Q. Can you assemble the furniture?

Assembly service is available for a fee.

Q. Can you custom-make furniture?

We do not offer custom-made furniture.

Q. Can you reupholster chairs and sofas?

We do not offer reupholstery services. Please contact a specialized shop for such services.

Q. The displayed price has changed. What is that?

We offer multiple specifications on the same product page, so the displayed price is the minimum price. The price will vary based on your selection. Please check before purchasing.

Q. The color of the product image is different from the actual color.

We strive to photograph and display the products as accurately as possible. However, the color may appear different due to variations in computer and smartphone screens and settings. Please understand this in advance.

About Ordering

Q. Can I place an order by phone or email?

Some products can be ordered by phone or email.
▼ Here are the phone number and email address ▼
Tel: 050-5532-1591
E-mail: service@mutukistyle.com
Closed: Sat, Sun, holidays, and company holidays
Business Hours: 9:30 - 13:00, 14:30 - 18:00

Q. I did not receive an order confirmation email.

An order confirmation email is automatically sent immediately after you place your order. If you do not receive this email, it may be due to an error or your spam settings. Please check your spam folder, and if you still do not find the email, it may be due to an incorrect email address or our email being blocked. In this case,

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