Please contact both the carrier and our customer service to investigate. If it is confirmed that there is an exception (e.g., package lost) or a significant delay, we will either reship the item or issue a refund according to your preference.
Our team is committed to accurately projecting timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we are happy to address any questions or concerns you have about existing or future orders.
How Should I React If There Is a Significant Delay in My Package's Arrival?
Please contact both the carrier and our customer service to investigate. If it is confirmed that there is an exception (e.g., package lost) or a significant delay, we will either reship the item or issue a refund according to your preference.Our team is committed to accurately projecting timelines for all orders. We si
How Should I React If There Is a Significant Delay in My Package's Arrival?
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Frequently Asked Questions
Question&Answer
| About the Product > | About Ordering > |
| About Payment > | About Delivery > |
| About Returns & Exchanges > | Other Questions > |
| Member Services > |
About the Product
Q. Can I get an estimate for the product?
Feel free to consult us about estimates, fabric selection, and measurement methods.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591
Q. Can I see the actual product?
Depending on the product, samples may be available. Please feel free to inquire through our contact form or by phone.
⇒ Contact Form
⇒ Phone Number: 050-5532-1591
Q. Can you assemble the furniture?
Assembly service is available for a fee.
Q. Can you custom-make furniture?
We do not offer custom-made furniture.
Q. Can you reupholster chairs and sofas?
We do not offer reupholstery services. Please contact a specialized shop for such services.
Q. The displayed price has changed. What is that?
We offer multiple specifications on the same product page, so the displayed price is the minimum price. The price will vary based on your selection. Please check before purchasing.
Q. The color of the product image is different from the actual color.
We strive to photograph and display the products as accurately as possible. However, the color may appear different due to variations in computer and smartphone screens and settings. Please understand this in advance.
About Ordering
Q. Can I place an order by phone or email?
Some products can be ordered by phone or email.
▼ Here are the phone number and email address ▼
Tel: 050-5532-1591
E-mail: service@mutukistyle.com
Closed: Sat, Sun, holidays, and company holidays
Business Hours: 9:30 - 13:00, 14:30 - 18:00
Q. I did not receive an order confirmation email.
An order confirmation email is automatically sent immediately after you place your order. If you do not receive this email, it may be due to an error or your spam settings. Please check your spam folder, and if you still do not find the email, it may be due to an incorrect email address or our email being blocked. In this case,
Orders
- How Can I Modify or Cancel My Order?
- How Can I Indicate Any Special Instructions or Requests for My Order?
- How Can I Confirm That My Order Has Been Successfully Processed?
- Is It Possible to Modify My Delivery Address Following Order Placement?
- Will my order be delivered together if I order multiple items?
- How to make a purchase as a guest?
- Why I did not receive an email with my order