This policy applies to glassware purchased from MUTUKISPACE. For glassware, this policy takes precedence over any different general returns guidance elsewhere on our website. Furniture returns instructions and the furniture warranty do not apply to glassware. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Damage, defects or an incorrect item
Please inspect your order when it arrives and contact us within 7 days of receipt if an item is damaged, visibly defective or incorrect. Email order@mutukispace.com with:
- Your order number and the item affected.
- A brief description of the problem.
- Clear photos of the item, outer packaging and protective packaging, where possible.
Please retain the packaging while we review the issue, where possible, and do not use damaged glassware. Do not send anything back until we provide return instructions.
After reviewing the issue, we will arrange a replacement, refund or another appropriate remedy. We cover necessary return shipping for confirmed damage on arrival, defects or items sent in error. The 7-day reporting request helps us investigate promptly; it does not remove your statutory rights or prevent you from reporting a defect discovered later.
Change-of-mind returns outside the EU
For orders delivered outside the European Union, we do not offer voluntary returns or exchanges because you changed your mind, selected the wrong colour or size, or no longer need the item. This does not affect any cancellation, return or refund right required by the law that applies to your purchase.
EU right of withdrawal
If your order is delivered to the European Union, you can notify us that you wish to withdraw from the purchase within 14 days after receiving the goods, without giving a reason. Contact order@mutukispace.com with your order number and a clear statement that you wish to withdraw.
Send the goods back within 14 days after telling us. We will provide the return address and instructions. You are responsible for the direct return shipping cost for a change-of-mind return.
Handle the goods only as needed to establish their nature, characteristics and functioning. You may be responsible for any loss in value caused by handling beyond that. Use the original packaging where possible, or suitable protective packaging for the return.
For a valid withdrawal, we refund the payments required by law, including the cost of our least expensive standard delivery option. Additional costs for a more expensive delivery option are not refundable. Refunds are due within 14 days after you notify us, but we may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first.
Refunds and return instructions
Refunds are sent to the original payment method. Approved refunds outside the EU withdrawal process are normally processed within 7 business days after a required return has been received and checked, or after approval if no return is required. Your payment provider may take additional time to display the credit. Any shorter deadline required by applicable law takes priority.
Please contact us before returning goods so we can provide the correct address. The office address shown elsewhere on our website is not a return address unless we confirm it for your order.